Terms & Conditions

Please review our terms and conditions for staying at our luxury casino hotels

1. Introduction

These Terms and Conditions ("Terms") govern your use of our website and the services provided by Zeravilo Luxury Casino Hotels ("Zeravilo," "we," "us," or "our"). By accessing our website, making a reservation, or staying at any of our casino hotels, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our website or services.

2. Definitions

  • "Booking" refers to the reservation of accommodations, gaming packages, or other services provided by Zeravilo.
  • "Casino Hotels" refers to any of the luxury casino hotel properties owned, operated, or managed by Zeravilo.
  • "Guest" refers to any individual who makes a booking or stays at any of our casino hotels.
  • "Loyalty Program" refers to Zeravilo's membership program that offers benefits and rewards to frequent guests of our casino hotels.
  • "Website" refers to our official website at www.zeravilo.com and all related domains and subdomains.

3. Booking and Reservations

3.1 Booking Process

When you make a booking at any of our casino hotels, you warrant that you are at least 21 years of age and have the legal authority to enter into this agreement. You are responsible for providing accurate and complete information during the booking process.

3.2 Confirmation

A booking is only confirmed when you receive a written confirmation from us, which includes a unique reservation number. We reserve the right to refuse or cancel a booking at our discretion.

3.3 Rates and Charges

All rates are quoted in the applicable local currency and are subject to change without notice. Rates may not include taxes, resort fees, or other charges, which will be clearly disclosed before you complete your booking.

3.4 Special Requests

While we make every effort to accommodate special requests for our casino hotels' guests, such as specific room locations or amenities, we cannot guarantee that all requests will be fulfilled.

4. Payment and Guarantees

4.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as specified during the booking process. All transactions are processed in a secure environment.

4.2 Deposit Requirements

Certain bookings at our casino hotels may require an advance deposit to secure the reservation. The amount and timing of the deposit will be specified during the booking process.

4.3 Guarantee Policy

All reservations must be guaranteed with a valid credit card. For certain high-demand periods or special event dates, we may charge the first night's stay at the time of booking.

4.4 Security Deposit

Upon check-in at our casino hotels, a security deposit will be required to cover incidental charges during your stay. This deposit may be made with a credit card hold or cash payment, as specified by the property.

5. Cancellation and Modifications

Our cancellation policy varies by property, rate type, and booking channel. The specific cancellation policy applicable to your booking will be provided during the reservation process and in your confirmation.

Generally, our casino hotels adhere to the following guidelines:

  • Cancellations made 72 hours or more before the scheduled arrival date will receive a full refund of any deposit paid.
  • Cancellations made less than 72 hours before the scheduled arrival date may result in a charge equal to one night's stay plus applicable taxes.
  • No-shows and early departures may be charged for the entire reserved stay.

For detailed information on our cancellation policies, please refer to our Cancellation Policy.

6. Check-in and Check-out

6.1 Check-in Time

Standard check-in time at our casino hotels is 3:00 PM. Early check-in may be available based on room availability and may incur an additional fee.

6.2 Check-out Time

Standard check-out time is 11:00 AM. Late check-out may be available upon request, subject to availability and additional charges.

6.3 Identification Requirements

All guests must present valid government-issued photo identification at check-in. For international guests, a passport is required. Failure to provide acceptable identification may result in denial of check-in.

7. Gaming Regulations

7.1 Age Restrictions

All guests must be at least 21 years of age to enter the casino floor or participate in gaming activities at our casino hotels. Valid identification will be required.

7.2 Responsible Gaming

Zeravilo is committed to promoting responsible gaming at all our casino hotels. We reserve the right to refuse service to any guest who appears to be impaired or exhibits problematic gambling behavior.

For more information, please review our Responsible Gaming Policy.

7.3 Gaming Regulations

Our casino hotels operate in accordance with all applicable gaming laws and regulations in their respective jurisdictions. Guests are expected to comply with these regulations at all times.

8. Guest Conduct

We expect all guests to conduct themselves in a manner that respects the comfort and safety of other guests and staff at our casino hotels. Zeravilo reserves the right to refuse service or remove any guest who:

  • Engages in disorderly, disruptive, or inappropriate behavior
  • Causes damage to property
  • Harasses or threatens other guests or staff
  • Violates our policies or applicable laws

Guests may be held financially responsible for any damage caused to our casino hotels' property during their stay.

9. Limitation of Liability

To the maximum extent permitted by law, Zeravilo's liability for any claims arising from your stay at our casino hotels or use of our services shall be limited to the amount paid for your booking.

We are not liable for any indirect, special, incidental, or consequential damages arising from your stay or use of our services, even if we have been advised of the possibility of such damages.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or operational needs. The updated Terms will be posted on our website, and the date of the latest revision will be indicated at the top of the page.

Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Monaco, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Monaco.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]

Phone: +1 800 123 4567

Address: Zeravilo Luxury Casino Hotels, 1 Opulence Avenue, Monaco, MC 98000