Privacy Policy

1. Introduction

At Zeravilo Luxury Casino Hotels ("Zeravilo," "we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at any of our luxury casino hotels.

We take your privacy seriously and have implemented measures to ensure that your personal information is handled with care and in accordance with applicable data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, postal address, phone number
Demographic Information: Date of birth, gender, nationality, preferences
Identity Verification: Passport details, government ID information
Financial Information: Credit card details, banking information, billing address
Reservation Details: Dates of stay, room preferences, special requests
Casino Activity: Gaming preferences, player account information
Loyalty Program Information: Membership ID, points balance, tier status

2.2 Automatically Collected Information

When you visit our website or use our online services, we may automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, interactions with content
Location Data: General location based on IP address or more precise location if permitted
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use your personal information for various purposes, including:

Processing and confirming reservations at our casino hotels
Providing and personalizing our services
Managing your loyalty program membership
Processing payments and preventing fraud
Communicating with you about your stay, inquiries, or feedback
Sending promotional materials and updates about our casino hotels
Improving our services, website, and marketing efforts
Complying with legal obligations, including gaming regulations
Analyzing trends and user behavior
Protecting our rights, property, and safety

4. How We Share Your Information

We may share your personal information with:

Service Providers: Third parties that help us operate our casino hotels, process payments, provide customer service, and deliver marketing communications
Affiliated Properties: Other Zeravilo casino hotels and resorts to provide seamless service across our properties
Business Partners: Companies we collaborate with to offer joint promotions, products, or services
Legal Authorities: Government agencies, regulators, or other third parties where required by law, regulation, or legal process
Corporate Transactions: In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Accessing, correcting, or deleting your personal information
Withdrawing your consent
Restricting or objecting to certain processing activities
Requesting portability of your personal information
Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. International Transfers

As a global operator of luxury casino hotels, we may transfer your personal information to countries other than your country of residence. We take steps to ensure that your information receives an adequate level of protection and is treated in accordance with this Privacy Policy, regardless of where it is processed.

9. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last revised" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +1 800 123 4567

Address: Zeravilo Luxury Casino Hotels, 1 Opulence Avenue, Monaco, MC 98000