Responsible Gaming

Our commitment to a safe and enjoyable casino hotel experience

Our Commitment

At Zeravilo Luxury Casino Hotels, we are committed to providing a sophisticated, entertaining, and responsible gaming environment. We believe that gaming should remain an enjoyable leisure activity, and we take our responsibility to promote safe gaming practices across all our casino hotels seriously.

Our responsible gaming program incorporates industry best practices, ongoing staff training, and guest education to ensure that the time spent at our casino hotels is pleasurable and within healthy boundaries.

Responsible Gaming Principles

Our approach to responsible gaming is guided by the following principles:

  • Prevention: Implementing measures to prevent problem gambling behaviors
  • Awareness: Raising awareness about responsible gaming practices
  • Support: Providing resources and assistance for those who may need help
  • Protection: Protecting vulnerable individuals from the potential harms of excessive gambling
  • Transparency: Ensuring clear information about odds, rules, and risks

Age Verification

All guests must be at least 21 years of age to enter the casino areas of our luxury casino hotels or participate in any gaming activities. We implement strict age verification procedures, including:

  • ID checks at casino entrances
  • Secondary verification for younger-looking guests
  • Staff training to identify and prevent underage gaming

Parents and guardians are reminded that children and minors under 21 must not be left unattended in any area of our casino hotels and are not permitted on the gaming floor under any circumstances.

Recognizing Problem Gambling

Problem gambling can affect anyone. Here are some signs that gambling may be becoming an issue:

  • Spending more time or money on gambling than intended
  • Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
  • Lying to family members or others about gambling activities
  • Needing to gamble with increasing amounts of money to experience excitement
  • Making repeated unsuccessful attempts to control, cut back, or stop gambling
  • Becoming restless or irritable when trying to reduce gambling
  • Jeopardizing or losing important relationships, job opportunities, or career prospects because of gambling
  • Relying on others to provide money to relieve desperate financial situations caused by gambling

Self-Exclusion Program

Our casino hotels offer a self-exclusion program for guests who wish to restrict their access to gaming activities. Through this program, you can:

  • Voluntarily exclude yourself from all gaming areas at our properties
  • Set a predetermined period of exclusion (6 months, 1 year, 5 years, or lifetime)
  • Revoke your ability to participate in credit programs or receive complimentary services
  • Be removed from all marketing databases for our casino hotels

To enroll in the self-exclusion program, please speak with a member of our Responsible Gaming team at any of our casino hotels.

Responsible Gaming Tools

We provide several tools to help our guests maintain control over their gaming activities:

  • Limit Setting: Options to set time and expenditure limits
  • Reality Checks: Periodic notifications about time spent gaming
  • Account Statements: Detailed records of gaming activity
  • Cooling-Off Periods: Temporary account suspension options
  • Deposit Limits: Ability to restrict funds available for gaming

These tools are available through our player management system at all Zeravilo casino hotels.

Staff Training

All employees at our casino hotels receive comprehensive training on responsible gaming practices, including:

  • Recognizing signs of potential problem gambling
  • Understanding how to approach guests who may need assistance
  • Knowledge of available resources and support services
  • Implementation of responsible gaming policies and procedures

Our dedicated Responsible Gaming Ambassadors undergo additional specialized training to provide enhanced support.

Resources and Support

If you or someone you know may have a gambling problem, help is available:

Our casino hotels also maintain partnerships with local treatment providers and support groups in each location where we operate.

Responsible Gaming at Zeravilo Casino Hotels

At each of our luxury casino hotels, you'll find:

  • Responsible Gaming Information Centers with educational materials
  • Trained staff available to discuss responsible gaming options
  • Visible signage with helpline numbers and support resources
  • Option to speak confidentially with a Responsible Gaming Ambassador

Contact Us

If you have any questions about our responsible gaming policies or wish to discuss available resources, please contact our Responsible Gaming department:

Email: [email protected]

Phone: +1 800 123 4567 (ask for the Responsible Gaming department)

You can also speak with any member of our casino hotels' management team, who will connect you with the appropriate resources.